Complaints Procedure

Complaints can be made by telephone, email or letter at:

• Telephone; Land Line 028 9064 3674; Mobile 07512 909342
• Email; [email protected]
• Letter Addressed to; pbm business van hire,56 Moneyreagh Road, Belfast BT23 6BJ

We will acknowledge receipt of the complaint by customers preferred method within three working days

We aim to resolve all complaints as quickly as possible. If it is not possible to reach a prompt conclusion, we will contact the customer with an explanation, and set out expected timescales by which matters should be resolved

We aim to resolve all our customer complaints internally. If, however, the customer is not satisfied with the final outcome of our complaints procedure, they are able to contact The Financial Ombudsman, details can be found at:
http:www.financial-ombudsman.org.uk/contact/index.html
Non-financial complaints can be directed to Trading Standards

The customer may also contact the BVRLA Conciliation Service as an approved Alternative Dispute Resolution service. Details can be found at www.bvrla.co.uk or by contacting [email protected]